Cooperation in e-Services
CLARITY - Open eGovernment Services
01Mar
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Cooperation in e-Services

by   |   01 Mar, 2018

To meet the citizens increased demands on service from the municipality not bound to time and space, together with the operations’ demands on increased efficiency and the ambition to be an attractive employer, the creation of a platform for development of digital services has been a prioritized activity during 2017.

As all municipalities in Sweden face similar challenges, and the technology is new, cooperation is important both nationally and regionally in order to succeed. That is why Region Västerbotten has established a regional cooperation with 14 municipalities in the county where e-services are created jointly using the same platform.

To take advantage of the national strengths the municipalities also cooperate with SALAR (the Swedish Association of Local Authorities and Regions) and Inera (a limited company owned by Swedish county councils, regions and municipalities, as well as SALAR). In the scope of this cooperation a regional workshop was arranged in Skellefteå in January, together with the Swedish Companies Registration Office (Bolagsverket), the Swedish Agency for Economic and Regional Growth (Tillväxtverket) and SALAR to speed up the introduction of national services connected to the start-up of restaurants (Serverat.se – an E-service meaning “served.se”).

A common entrance for the e-services of Skellefteå is now running on sjalvservice.skelleftea.se and the first 19 services are accessible. Primarily they cover services for starting new business and building permits.

Insights developed so far is that there is a large interest from the citizens in using these services. There are however many challenges, for example to give the services a uniform shape, since the municipality operations is so extensive, in many areas. The internal efficiency is important to reach through operations development, by developing new ways of working, and finding smart technological automation and integration. Today there are not too many good examples in the efficiency area coming from the municipal sector in Sweden – and Skellefteå is aiming to be in the lead. One example is to bring together operation developers, integration experts and persons with automation knowledge in the work of developing the e-services – all in the ambition to reach the gains sought for.

Author: Gustaf Ulander

 

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