CLARITY Development Sprint Event in Amsterdam
CLARITY - Open eGovernment Services
14Dec
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CLARITY Development Sprint Event in Amsterdam

by admin   |   14 Dec, 2016

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WAAG Society 7-9 December 2016

List of Government Challenges

The CLARITY sprint event was attended by concept/software developers, public authorities, designers and programmers, which were split into 4 teams.  Each team worked over two days to deliver a blueprint of a solution to their particular government challenge.  The solutions were then presented in front of a public audience, and will be further disseminated through the CLARITY channels (reports, publications, social media etc.)  This blog outlines the challenges and the teams.  The next blog will present the solutions developed by each team.

The challenges were as follows:

Challenge 1 – Agenda setting and civic participation at the local government level in cities in The Netherlands – Ministry of the Interior

This team works towards developing a civic participation platform for cities in the Netherlands to better harness citizen input for agenda setting. Currently, agenda setting and citizen input is handled through a system of town hall meetings, which presents issues regarding follow up, representation, broad participation and documentation. There is also a perceived lack of broad citizen input at different stages of the process.

 Challenge 2 - Access to up to date registry of public services in Zaragoza and Madrid - Spain

This team started the build of an up to date registry of eGovernment services in the cities of Zaragoza and Madrid. This system will ease citizen access to available eGovernment services.  Currently there are a number of eServices available in both cities but not an easy way for service users of searching and locating them.

 Challenge 3 - Access to property, land registry and planning information in Skellefteå Municipality in Sweden

This group worked towards making information available online regarding property, land registry and planning in the Skellefteå municipality in Sweden. Currently, services regarding these issues are tackled through face to face and telephone contact, often with many different service desks which delays the process of purchasing property and seeking planning permission.  Providing this service online by good access to information and at a later stage provide services, applications and purchasing of permissions available online, would greatly enhance this service and make it more streamlined for both citizens and staff at Skellefteå municipality

 Challenge 4 - Netherlands Tax Office - Optimising citizen interaction with tax, customs and administrations while adhering to data protection and privacy principles and regulation

This group included a member from the Netherlands Tax Office.  The group focused on the challenge of how to make better use of NL tax data to improve public services, all the while protecting people´s privacy and adhering to data protection regulation. 

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    To meet the citizens increased demands on service from the municipality not bound to time and space, together with the operations’ demands on increased efficiency and the ambition to be an attractive employer, the creation of a platform for development of digital services has been a prioritized activity for the municpality of Skellefteå during 2017.

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