CITADEL Focuses on Public Administrations as End Users
CLARITY - Open eGovernment Services
25Jan
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CITADEL Focuses on Public Administrations as End Users

by maxkortlander   |   25 Jan, 2018

Project CITADEL is taking a unique approach to promoting a tool-supported methodology for the co-creation of digital public services by focusing on public administrations as end users.

First, the project is working with public administrations to understand their willingness and capacity to deliver more effective and efficient public services, with the goal of increasing citizen involvement in the co-creation of digital public services.

While public administrations are the focus, citizens will be the beneficiaries of their work. To be successful in this vein, CITADEL is approaching their pilots keeping purpose—not digital tools—at the forefront. Through co-creation, CITADEL is working to discover what citizens’ needs and wants are. Once these goals are set, they can then be supported by innovative ICT development.

Based on thefeedback from citizens and also on the analysis of why the citizens stop using a public service, CITADEL will work with the public administrations and provide them with recommendations to improve the digital public services they offer. Their choice of pilot locations in Antwerp, Puglia, and Latvia allows this process to be tested on multiple levels: local, regional, and national.

The results of all of this work will be presented under the CITADEL Ecosystem, a digital set of tools which may be used by public administrations to guide them through each step of the co-creation process for designing public services in collaboration with citizens. The public administration can find in this set of tools a way to understand how their processes can be improved.

To learn more, visit Citadel’s homepage and follow their project updates.

 


Project Clarity is still accepting feedback and comments on our Blueprint for public administrations. Contribute by leaving your suggestions and participate in shaping the future of egovernment!

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